Coronavirus: Advice For Customers
As you are no doubt aware COVID-19 continues to have a significant impact on all our lives, including the ability to travel freely.
Whilst restrictions are gradually being lifted in the UK and many countries are now ready to welcome tourists, others are not so fortunate and are still dealing with the worst of the pandemic.
With customer safety and wellbeing our number one priority, it goes without saying that we monitor and follow FCO advice, and we will not operate tours in countries where the advice is against all non-essential travel.
We continue to monitor the situation carefully and although we are operating with reduced staff, due to most being on furlough, we do still have tour guides and staff members available to discuss any queries that you may have or future travel plans that you may be considering.
We are currently making decisions about the operation of our tours on a country by country basis, depending on departure date and the latest UK and destination government advice and guidelines. Please be assured you will not lose any money paid to us. Instead we will apply all payments received against the same tour advertised for 2021. We will of course continue to carefully monitor the situation – but as things stand, trips after 30 September 2020 will only be postponed if the UK Foreign and Commonwealth Office (FCO) advises against travel.
If you decide you would like to cancel your tour, your decision will be fall under our usual Booking Conditions, where cancellation charges may apply, but we’re happy to discuss this with you to see if there is any flexibility. It might be a good idea in the first instance to contact your insurance company to see if you are able to recover any of the tour costs.
Currently we have suspended the operation of all cycling trips up to and including 30th September 2020. However, we are hopeful that our Albania and Nepal tours will go ahead in October and November. We look forward to getting back to running our new and well-established tours, just as soon as it’s safe, practical and advisable to do so.
We have provided below some useful links you can use to keep yourself updated with the latest information regarding COVID-19:
- General FCO information can be found on their virus-specific page.
- FCO travel advice for specific countries. You can sign up for regular email-alerts here too – very useful given the speed at which things are changing.
- Public Health England have released further information on the virus and advice to help reduce its spread.
- The National Travel Health Network and Centre (NaTHNaC) website provides travel health advice for specific countries.
And of course, we are here to discuss any concerns you may have on 01463 417707 or by email at firstname.lastname@example.org
Our thoughts are with all of our amazing network of local agents, partners and tour leaders overseas during this extremely difficult time, as well as with you, our wonderful customers.
Thank you for the lovely gestures and words of support we have received as well as for your continued patience and understanding during this time.