Coronavirus: Advice For Customers
As you are all aware, the coronavirus pandemic has put our customers and the travel industry in an unusual and unprecedented position, with huge amounts of uncertainty and travel advice changing by the hour, particularly around entry to most countries.
With customer safety and wellbeing our number one priority, it goes without saying that we monitor and follow FCO advice, and we will not operate tours in countries where the advice is against all non-essential travel.
That is why, after a great deal of thought regarding the coronavirus crisis, we have decided to take the unusual step of postponing all tours scheduled to run between 17 March – 30 June 2020.
For many customers with a trip planned during this period, this decision will come as a relief. However, for many we know this will be a disappointment. It is, however, a decision we truly believe is the right one to make based on what we currently know.
- Please be assured you will not lose any money paid to us. Instead we will apply all payments received against the same tour advertised for 2021. We will of course continue to carefully monitor the situation – but as things stand, trips after 1 July 2020 will only be postponed if the UK Foreign and Commonwealth Office (FCO) advises against travel.
- If you decide you would like to cancel your tour, your decision will be fall under our usual Booking Conditions, where cancellation charges may apply, but we’re happy to discuss this with you to see if there is any flexibility. It might be a good idea in the first instance to contact your insurance company to see if you are able to recover any of the tour costs.
We have provided below some useful links you can use to keep yourself updated with the latest information regarding the outbreak:
- General FCO information can be found on their virus-specific page.
- FCO travel advice for specific countries. You can sign up for regular email-alerts here too – very useful given the speed at which things are changing.
- Public Health England have released further information on the virus and advice to help reduce its spread.
- The National Travel Health Network and Centre (NaTHNaC) website provides travel health advice for specific countries.
And of course, we are here to discuss any concerns you may have on 01463 417707 or by email at firstname.lastname@example.org
We remain optimistic that things will, at some point, return to normal but in the meantime we look forward to welcoming you on a redspokes adventure, hopefully towards the end of this year.