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+44 (0) 207 502 7252

Privacy Notice

This privacy notice discloses the privacy practices for redspokes.co.uk. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. For example when you send us an online enquiry or register for one of our tours.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order, to obtain paperwork for visa applications to make your holiday arrangements.

Unless you ask us not to, we may contact you via email in the future to tell you send you our newsletter, to tell you about special offers, new tours, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

We will respond to your request within 30 days.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as personal and passport details), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 0207 502 7252 or via email.

Changes to the privacy policy and your duty to inform us of changes

This version was last updated in May 2018. It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes to your personal data during your relationship with us.

Registration

In order to register for a redspokes tour, a user must first create a redspokes account. During registration a user is required to give certain information (name and email address). This information is used to contact you about the cycling tours on our site in which you have expressed interest.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Sharing

We share aggregated demographic information with our travel partners where this is required for travel to a particular destination.

We do not handle debit or credit card data. We use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Evaluations

From time-to-time our site requests information via evaluations. Participation in these evaluations is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as post code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.