redspokes Adventure Tours Ltd, ( referred to as “redspokes”), accepts bookings subject to the following conditions:
1. How to book
When you have selected your trip, from the Dates & Prices tab on the tour page, click the 'Book Now' or “Pre-Book” button next to your selected dates. You will be guided through the booking process which includes setting up an account to provide personal information such as passport details as well as trip requests including single supplement, height (for bike hire) and flight and insurance details. If preferred, this information can be added later by logging back into your account with the username and password you will have created. We will contact you to fill in any missing information, as it will be required before departure.
A non-refundable deposit is required, together with the online booking form- the deposit will vary depending on which trip has been selected. The balance of the tour price is payable to redspokes 56 days prior to departure. If you are booking fewer than 56 days prior to departure, the full amount is payable.
It is imperative that full personal travel insurance is taken out at the time of booking your trip for the full duration of the tour. We reserve the right to cancel your booking at any time before departure if we are not satisfied that you have appropriate insurance. Your insurance policy must include cover for cancellation or curtailments, personal injury, medical expenses, death, injury to third parties, repatriation, helicopter or aircraft rescue, loss of luggage, equipment or personal possessions, including bikes, laptops, cameras and other forms of technology. Any costs incurred after your rescue or evacuation for expenses such as hotels, food, transport etc will be your sole responsibility. You should also ensure that there are no exclusion clauses limiting protection for the type of activities included in your tour. Any claims concerning matters for which you are insured must be directed to your insurers.
We regret that we cannot be held responsible for incidental/consequential costs or expenses you may incur as a result of any tour changes or cancellations. No compensation is payable for minor changes.
For damages where redspokes is responsible, our liability is strictly limited to twice the total price of the tour. In booking a tour with redspokes you, the customer, are agreeing to these terms and you accept this limit on our liability. This limit allows us to keep the prices of our tours as low as possible.
Cancellations by you: If it becomes necessary for you to cancel your tour, you must notify redspokes immediately in writing. Upon receipt by us of your written notification, cancellation will take effect. If cancellation takes place more than 56 days prior to departure the deposit premium will be forfeited. If cancellation takes place between 42 days and 56 days prior to departure, 50% of the tour price will be forfeited. If cancellation takes place between 31 and 41 days prior to departure, 75% of the tour cost will be forfeited. If cancellation takes place between 0 and 30 days prior to departure, 100% of the tour cost will be forfeited.
Cancellations by redspokes: If the tour is cancelled or postponed by redspokes because we are unable to get the minimum number of participants and the tour cannot go ahead, we will give you a full refund (by bank transfer or to your credit card).
Other reasons: If the tour is cancelled for any other reason, including Covid-related travel restrictions, we will give you a full credit to use on any future redspokes tour with no time limit. Please be aware that tour prices may unavoidably increase depending on when the deferred trip is taken.
4. COVID-19: LIMITATION OF LIABILITY
Regarding the ongoing global Covid-19 crisis, both parties acknowledge and accept our obligations to comply with official guidance from governments or local authorities, both in the UK and abroad. Please note that redspokes accepts no liability for any refunds, compensation, costs, expenses, or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
(1) If you test positive for Covid-19 and have to quarantine for a period of time or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time. If this happens within 14 days of your departure date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
(a) Postponement of your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay any increase in cost imposed by other suppliers); or
(b) Cancellation of your holiday, in which case our standard cancellation charges will apply as at the date of cancellation by you. You may be able to claim these costs back from your travel insurance.
If this happens whilst you are on your holiday, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs for you.
(2) You fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so and as such you are denied entry to board a flight, entry to the destination, access to services or you are otherwise unable to proceed with the holiday, or that portion of the holiday. You also acknowledge that the suppliers providing your holiday, including hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks, social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitisation, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you.
5. Alterations to itinerary
You book your holiday on the understanding that you accept the itinerary as an outline that may change to accommodate local circumstances. Our tours go to areas where unpredictable weather conditions, landslides and other disruptions may need to be accommodated. You must be prepared to be flexible and agree change arrangements where necessary. No refunds will be given for unused services.
6. Tour leader authority
Signing this booking form signifies that while on the trip you agree and abide by the authority of the leader who represents redspokes. If, in the opinion of the leader, your health or behaviour on the tour is deemed to be detrimental to the safety, comfort or enjoyment of yourself or others, you may be excluded from part of or the entire trip. If excluded from the trip, redspokes shall cease to have any responsibility for you and no refund will be made.
7. Joining the tour locally
Our responsibility does not commence until the appointed time at the designated meeting point. If you fail to arrive there at the appointed time, we shall not be responsible for any additional expenses incurred by you in meeting up with the group. If the group arrival is delayed from any country in the world to the local joining point, the tour shall not be deemed to begin until the arrival of the group.
8. Passports, vaccinations and visas
It is your responsibility to be in possession of a valid passport, visa permits, inoculations and preventative medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of redspokes.
All participants take part at their own risk and agree to indemnify redspokes against claims for loss or damage to personal property, personal injury (or death) and any claim arising from the participants own actions. We shall not be liable for the theft of or damage to personal possessions or your bicycle (whether hired or not) or injury as a result of cycling, either on or off the road and, in particular, injuries as a result of inadequately serviced or maintained cycling equipment.
Our holiday price does not include your flights but does include transfer from the airport to the designated meeting point. Any flight forming part of your holiday will be subject to the General Conditions of Carriage and Conditions of Contract of the airline and transfer from the airport to the designated meeting point.
11. Price guarantee
We guarantee that the price of your holiday will not be subjected to any surcharge. The only time the price of your holiday would increase would be 28 days or more, from the start date of your holiday, due to the exchange rate altering significantly (5% or more as given by a high street bank). Even in this case we will absorb an amount equivalent to 5% of the tour price. Only amounts in excess of 5% would be surcharged. If the tour price increases by 10% a full refund will be offered by us.
12. Good health
Participants must be relatively fit to take part in our tours. Any client with a pre-existing medical condition or illness must declare such conditions when booking. redspokes may require a medical statement from a GP confirming that they are fit to participate. redspokes reserves the right to refuse a participant who is deemed medically unfit to take part. Participants must also inform redspokes if there is any change in medical conditions between booking and departure.
If any part term or provision of the contract is held to be illegal or unenforceable it should not affect the validity or enforceability of the remainder of the contract.
We both agree that English law (and no other) will apply to our contract and to any dispute, claim or other matter of any description which arises between us (“claim”). We both also agree that any claim (whether or not involving any personal injury) must be dealt with by the courts of England and Wales.
If you have a complaint about any of the tour arrangements, you must bring it to the attention of the tour leader as soon as possible to enable them to take appropriate action to rectify the situation where possible. If you are not satisfied with the response and you feel that your enjoyment of the tour has been affected, you must write to the redspokes office within 21 days of the completion of the tour, and we will do our best to resolve the problem.
redspokes Adventure Tours is the trading name of Redspokes Ltd
Registered in England. No 9422086.
Registered Office: Inverness House, Clachnaharry Road, Inverness, Scotland, IV3 8LS Tel: 01463 417707